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Frequently Asked Questions About Our Products And Services

The right answers to frequently asked questions

Find the answers to all our products and services by clicking the links below.



What are Tube Labels - when / why do I need it?

Tube Labels are free barcode labels used for error free labelling and identification of your samples and primers in tubes for all kind of Eurofins Sequencing services. They allow fast processing your sequencing order. You can track the usage status, the usage date as well as the user of the lables under "Kits & Labels".

Tube Labels can be ordered online and are free of charge.

What are TubeSeq Labels?

TubeSeq Labels - formerly known as Prepaid Barcodes - are barcode labels to prepay for our TubeSeq Service. They can also be used to pay for the primer synthesis ordered along with any DNA sequencing service. 

TubeSeq Labels can be shared with colleagues. You can track the usage status, the usage date as well as the user of the lables under "Kits & Labels".

They can be ordered online in any quantity, starting from 50 labels. 

What are unpaid barcodes?

With SupremeRun, payment is conveniently by bill. Please request unpaid DNA barcodes for secure labelling of your DNA samples by contacting our Customer Care team.
Yellow primer barcodes are also unpaid barcodes and are used to identify your own primers.

You must activate and customise all unpaid barcodes in your account under Barcode Management GATC using a batch and BIN number.

What are SupremeRun barcodes?

SupremeRun barcodes are prepaid barcodes for the SupremeRun tube service. With prepaid barcodes, you deposit a certain amount for sequencing in advance. In addition, the DNA sample is automatically assigned to the online order. The advantage for you is straightforward handling. You will receive only one bill and can conveniently monitor your barcode stock via the Barcode Management System, and transfer barcodes to or from colleagues.

When should I use primer barcodes?

With SupremeRun, you can send your own primers separately in a tube. Please use yellow primer barcodes for this. They are used to identify the primers and to link to the online order. Primer barcodes can be requested free of charge at our Customer Care team and must be activated and customised by you with a batch and BIN number in your account und Barcode Management GATC.

What are PlateSeq Kits resp. PlateSeq Coupons?

PlateSeq Kits and PlateSeq Coupons are the prepaid solutions for our PlateSeq service.

Each PlateSeq Kit comes with a 96well plate and the appropriate seals in a metallic sample box. For each template type we offer the perfect PlateSeq Kit.

PlateSeq Coupons are code numbers provided electronically in your online account. You can use them:

  • For additional prepaid sequencing runs in addition to one of our PlateSeq Kits 
  • As alternative to the PlateSeq Kits for plasmid DNA, purified PCR products or premixed samples for immediate use.

Prepaid solutions reduce your administrative efforts and additionally help you to save your budget. 

What is NightXpress?

With NightXpress your individual samples are sequenced overnight in our laboratory. We offer this service to customers with NightXpress GATC collection points or LIGHTrun tube NXP barcodes.

Please note that PCR products with PCR purification are processed during the day. Your SupremeRun tube results will be available the following working day between 8 and 11 am.

GATC collection points with a NightXpress pick-up service are available in many European towns and cities, and so NightXpress sequencing of SupremeRun samples is possible. 

(*Please note that timely delivery of your samples to the laboratory is required for NightXpress processing. Unfortunately, we cannot accept any liability for the transportation of samples).

How long will my sequencing data be stored?

We will keep your data 100 days after finishing your reads in your personal account. During this time, you can download and save your data.

How long do you store samples and primers?

For the Eurofins Services, all DNA samples and synthesised primers are stored for 4 weeks. During this time it is possible to use the DNA and primer for further reactions.

If using SupremeRun services, we keep your DNA samples and primers for 10 calendar days from the date of arrival in the laboratory. 

Premixed samples (DNA mixed with the primer), pre-cycled samples for the Ready2Load service and enclosed primers will be discarded three days after the order is finished and the data submitted.

 

Can I send shRNA constructs or other DNA templates with probable secondary structures?

Yes, we accept templates with more difficult sequence structures with our TubeSeq Service and PlateSeq Service in combination with the Power Read Upgrade. 

Can you sequence phage or genomic DNA?

Please contact our Customer Support to get the best recommendation for your request.

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