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Frequently Asked Questions About Our Products And Services



What are Tube Labels - when / why do I need it?

Tube Labels are free barcode labels used for error free labelling and identification of your samples and primers in tubes for all kind of Custom DNA Sequencing services. They allow fast processing your sequencing order. You can track the usage status, the usage date as well as the user of the lables under "Kits & Labels".

Tube Labels can be ordered online and are free of charge.

What are TubeSeq Labels?

TubeSeq Labels - formerly known as Prepaid Barcodes - are barcode labels to prepay for our TubeSeq Service. They can also be used to pay for the primer synthesis ordered along with any DNA sequencing service. 

TubeSeq Labels can be shared with colleagues. You can track the usage status, the usage date as well as the user of the lables under "Kits & Labels".

They can be ordered online in any quantity, starting from 50 labels. 

What are PlateSeq Kits resp. PlateSeq Coupons?

PlateSeq Kits and PlateSeq Coupons are the prepaid solutions for our PlateSeq service.

Each PlateSeq Kit comes with a 96well plate and the appropriate seals in a metallic sample box. For each template type we offer the perfect PlateSeq Kit.

PlateSeq Coupons are code numbers provided electronically in your online account. You can use them:

  • For additional prepaid sequencing runs in addition to one of our PlateSeq Kits 
  • As alternative to the PlateSeq Kits for plasmid DNA, purified PCR products or premixed samples for immediate use.

Prepaid solutions reduce your administrative efforts and additionally help you to save your budget. 

How long will my sequencing data be stored?

We will keep your data 100 days after finishing your reads in your personal account. During this time, you can download and save your data.

How long do you store samples and primers?

All DNA samples and synthesised primers are stored for 4 weeks. During this time it is possible to use the DNA and primer for further reactions.

Premixed samples (DNA mixed with the primer), pre-cycled samples for the Ready2Load service and enclosed primers will be discarded three days after the order is finished and the data submitted.

 

Can I send shRNA constructs or other DNA templates with probable secondary structures?

Yes, we accept templates with more difficult sequence structures with our TubeSeq Service and PlateSeq Service in combination with the Power Read Upgrade. 

Can you sequence phage or genomic DNA?

Please contact our Customer Support to get the best recommendation for your request.

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