w8.0.80 | c8.0.76.10
PROD | u6.1.6
 

 

Frequently Asked Questions About Our Products And Services


Can I re-order sequencing runs?

You can order new sequencing reactions from stored samples within 6 weeks no matter if you have sent the samples in tubes or plates. 

If you have sent the samples in tube format, just use the TubeSeq Service order page and type in the initials of the respective sample. The system prepopulates all stored samples with these initials.

If you want to re-order reactions from a few samples originally sent in plates, use our TubeSeq Service order form, select the stored plate and specify the new reactions for the respective samples.

Re-ordering sequencing reactions for an entire plate is possible via the PlateSeq Service order form.

Under "My samples & primers" you can check the expiration date of your samples and primers.

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