Worldwide shipping information
Shipping orders to you
How much does shipping cost?
Please refer to the shipping price list at our online ordering system Ecom for actual shipping costs.
When will my order be shipped?
For information about Delivery & Tracking your package please click here.
Shipping samples to Eurofins Genomics
Depending on the destination of your shipment, please select an address from the table below:
|Europe postal addresses|
Anzinger Str. 7a
9 avenue de la Laponie
ZA de Courtaboeuf
91978 Les Ulis Cedex
i54 Business Park,
Via Senigallia 10/2 - Torre A
Shipping DNA/RNA classified to biosafety level S2 or higher
If you are planning to ship DNA/RNA isolated from organisms which, according to German authorities, are classified to biosafety level S2 or higher, we require a signed declaration from an educated, authorized member of your staff (e.g. biosafety officer) that your samples do NOT contain any virulent particles or pathogenic organisms.
Please complete the following form and include a signed copy with your sample shipment.The project can only start after receiving this declaration required by German authorities.
Delivery and tracking information
Stay updated about the delivery and status of your order any time.
Eurofins Genomics products and services are shipped to over 100 countries worldwide. We compiled a list of useful information all about the delivery and tracking of your order below.
Most orders arrive within two business days if the delivery address is in Germany. Normally, it takes two to five business days for orders to arrive within the European Union. Orders placed from customers outside of the European Union arrive depending on the local postal services in the destination country.
If you have not received your order after the shipping confirmation email was sent off, please contact our customer support.
Tracking your order via DHL
You will receive a confirmation email as soon as your order is dispatched from our site. This will also include a tracking number so you can folow the current status of your order online via our main logistics partner DHL. This service is only available for orders sent via DHL. Visit the DHL website and enter the tracking number in the "track & trace" field to locate your order.
Shipping regulations for countries within the European Union (EU)
Customs documentation is not required. Please ensure that a sender and recipient address is clearly visible on the outer packaging material. Sequencing samples should be sent in packaging materials which should consist of the following three components:
- Watertight primary container which prevents leakage (e.g. safe-lock tubes).
- Watertight secondary container which prevents leakage.
- Sturdy external outer packaging material (at least 100 x 100 mm). The outer packaging material can be a flexible envelope or a box.
Shipping regulations for countries outside the European Union (EU)
Please package your sequencing samples according to the above packaging instructions for countries within the European Union. All samples originating outside of the European Union will have to go through customs. To avoid delays and additional fees, just follow the simplified list of shipping instructions below.
A commercial Invoice or air waybill must accompany all international shipments. This document should be in English and clearly visible on the outer packaging of the box or envelope.