w6.0.18 | c6.0.57.16
PROD | u6.1.6
 

 

Frequently Asked Questions About Our Products And Services


How can I track my order?

If you ordered through our Ecommerce System you can track the status of your order directly within your online account. To do this, please choose the function "my orders" -> "track oligos". As soon as the order is ready for dispatch you will see the status "in delivery" and you are now able to track your DHL shipment with the button "tracking of this delivery".

If you have ordered via fax or email, and recorded your email address in the order form, you will receive an order confirmation by email. Within this email you will find a link for tracking the status of your order. As soon as the order is ready for dispatch, you will see the status "in delivery" and you can track your shipment using the link "DHL".

Please be aware that even if a tracking number has been assigned during working hours, the parcels will not be collected until the evening. Tracking of the shipment before collection from our production facility will not be possible.

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